Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more. If you require further information, please fill out the contact form below with your inquiry.

Our Customer Service Hours:

Live Chat & Email Support
Sunday                4am - 12pm &
                             8pm - 4am ACST
Monday               24 hours
Tuesday               24 hours
Wednesday         24 hours
Thursday             24 hours
Friday                  24 hours
Saturday             8pm - 4am NZST
Email: customerservice@herschel.com

Frequently Asked Questions

Orders  

Shipping  

Returns  

Exchanges  

Warranty  

Gift Cards  

Media  

Wholesale  

Contact form