City Backpack

Orders processed before 2pm NZST on weekdays will be dispatched on the same day. Otherwise all orders will be dispatched within 24 hours. Please note all orders are shipped from the Australian warehouse and may take up to 9 days to arrive. There may be a slight delay during sale periods due to high volumes.

• Express Delivery: $14.99, FREE for orders over $150

To be eligible for a return, all online purchases must be returned within 30 days from the date of purchase.

Any product being returned for change of mind must be:

• In its original condition
• Unused, unmarked and unwashed
• In the original packaging
• Not defective as a result of misuse
• Tags still attached

Please note, we are unable to process exchanges. Any returns will be refunded.